Generic cartridges are used entirely at own risk and will void printer warranties. Cartridges & printers are supplied in good faith and according to information available.

The onus still always rests on the customer to ensure that correct item specification has been supplied before opening the packaging. 

All defective or broken items need to be returned in their original condition and packaging within 7 days of receiving.

If the item is defective or not working or breaks within its 6 months warrantee period, we first need to dispatch the item back to our suppliers for technical inspection, the time of this will vary and we while we will endeavour to keep you updated and informed. This process is out of our control and controlled by the manufactures.

By accepting our terms and conditions you are agreeing to give us the opportunity to have the returned items accessed by our suppliers and manufactures, for them to determine whether they can be repaired, replaced, or refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as cartridges cannot be returned after the initial 7-day period if opened. Please do not stockpile items.

Additional non-returnable items:

Gift cards:

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Flash drives, hard drives, CD, DVD, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or via EFT for other electronic payment types, within 7 working days (Saturday, Sundays and Public Holidays are not considered working days).

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@justcolours.co.za.

Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@justcolours.co.za and send your item to:

Just Colours,

Shop 9, York Street Boulevard, (York Street Checkers Center),

York Street,


South Africa,




If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns:

To return your product, you should mail your product to:

Just Colours,

Shop 9, York Street Boulevard, (York Street Checkers Center),

York Street,


South Africa,


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@justcolours.co.za for questions related to refunds and returns.